Wireless Rush does not provide any warranty. All new items are sold as is and where is. Warranty is handled by the manufacturer of the product. Some manufacturers may request the item to be shipped to another country for repair. No warranty is expressed or implied. Manufacturer has the ultimate decision to honor their warranty.

Buyer must report any discrepancy to Wireless Rush within 24 hours upon delivery of item.

Physical and water damages are absolutely NOT covered by warranty.

All returned items MUST be brand new, factory sealed and unused, open boxes can only be exchanged.

All returns, for any reason, must be double boxed with all manufacturer's packaging and blank warranty cards, instruction booklets and all other supplied accessories with the RMA number written outside the box.

All exchanges and replacements require the phone to be returned first at the buyer’s expense.

A return merchandise authorization (RMA) number is mandatory and the buyer must request it through email or fax. You should contact RMA@wirelessrush.com. We will not process any returns without the RMA number.

Merchandise should be sent back to us within 5 days the RMA number is given to you.

If the customer returns an item(s) that doesn’t comply with the company’s policy, the buyer will have to pre-pay for the return freight.

Wireless Rush is not responsible for the settings of the phone’s browser, Email, MMS, SMS, GPRS, WAP, Picture sending or any other network related setup other than the voice feature.
We will not accept returned phone because of one of the issues above.

Wireless Rush is not responsible for returned packages if lost by the shipper.

All returned items, whether for refund or exchange, are subject to 20% restocking fee.

Buyer must pay for shipping of refused order.

Wireless Rush has the right to make the final decision whether a replacement or a repair process should be issued under any and all circumstances.